Eden Grange Glamping is owned and managed by S & J Hackett and we are committed to keeping your personal information safe and secure.

The data protection officer can be contacted on info@edengrangeglamping.co.uk

You need to know that by you using this website we can collect information about you. As we have an obligation to process and collect any personal information lawfully safely and securely it makes good sense for us to provide you with details of our policy as well as good sense for you to read all about it. This privacy notice is designed to explain how we collect and use that information as well as other details which we think you should know about.

Who we are

S & J Hackett are the owners of Eden Grange Glamping and of the website.  This website promotes the business.  The website provides contact and location details along with details of the services offered.

Bookings can be made and payments taken and we use Glamp Manager to manage our bookings.

Information we may collect about you when you visit our website

When you visit our website, we can gather information about you. The information we collect may include your personal information, such as your name, contact information, IP addresses or other things that identify you individually.

Enquiry form

Across our website you may come across forms which allow you to make enquiries about the services we offer. When you use these forms a member of the team will receive the enquiry.

What we use your personal information for

It is used to provide you with the services that you have asked us to provide you with, to keep you informed about those we provide as well as keeping you informed about the services we supply. We may also use the information to ensure we comply with our legal and regulatory responsibilities as well as allowing us to keep a record of your relationship with us. In particular:

  • Improving the site by monitoring how you use it
  • Gathering feedback to improve our services
  • Responding to any feedback you send us, if you have requested this
  • Providing you with information about other services if you want it.



We do use cookies to help provide a website that is informative and enjoyable to use. Cookies are small files that are found in your computer’s Internet browser and are beneficial. These small files allow our website to recognise you. You should not be concerned about our use of cookies as our website does not contain any advertising from other organisations so allowing us to ensure your privacy is respected. You can apply settings to your computer to stop it accepting cookies but this may affect your ability to use the internet and to get the best from it.


Information gained from the use of our website

By your use of our website we will be able to get information about that usage. This allows us to:

  • Administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • Improve our website to ensure that content is presented in the most effective manner for you and for your computer;
  • As part of our efforts to keep our website safe and secure.

Where we may store your information

The data that we collect from you will be held in secure servers. By submitting your personal data, you agree to this transfer, storing or processing. We will do everything reasonably necessary to ensure that your data is treated and held securely and in accordance with this privacy notice.

We will not normally send such data outside the European Economic Area (EEA). We may sometimes send such data to a recipient in a country outside the EEA which has been designated by the EU Commission as providing adequate data protection, If we need to send the data to a country outside the EEA that has not been so designated we will have appropriate contract clauses agreed with the recipient place to protect the data.

Your rights

The General Data Protection Regulation provides you with a number of rights. These include:

  • Requesting a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Officer. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request in manifestly unfounded or excessive.
  • Having any inaccuracies in your data corrected. If you would like to update the details we hold about you, please contact our Data Protection Officer at the email address above.
  • Requesting that we delete your personal data so it is erased from our records.
  • Having the data we hold about you transferred to another organisation.
  • Objecting to certain types of processing such as direct marketing.
  • Objecting to automated processing, including profiling. If you wish to exercise any of these rights, please contact the Data Protection Director at the email address above.

Enquiries or complaints

If you have a complaint to make about the processing of your data through our website, then you must contact the firm’s Data Protection Officer at the email address above.

Changes to this notice

We may change this privacy notice from time to time. If we make any significant changes in the way we treat your personal information we will take reasonable steps to draw your attention to this.

Glamp Manager’s Privacy Policy

At GlampManager we are committed to providing a high standard of customer care and safeguarding
and preserving the privacy of all personal information on our visitors.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect
from you whilst you visit our site.
We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:
(i) Information about your use of our site including details of your visits such as pages viewed and the
resources that you access. Such information includes traffic data, location data and other
communication data.
(ii) Information provided voluntarily by you. For example, when you submit an enquiry or register for a
demonstration of GlampManager.
(iii) Information that you provide when you communicate with us by any means.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we
may use the information for one or more of the following purposes:
(i) To provide information to you that you request from us relating to our products or services.
(ii) To provide information to you relating to other products that may be of interest to you. Such
additional information will only be provided where you have consented to receive such
(iii) To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar
goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data
to enable them to provide you with information regarding unrelated goods and services which we
believe may interest you. Where such consent has been provided it can be withdrawn by you at any
1st Sept 2018 GlampManager Privacy Policy Page 2 of 2

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations
outside of the European Union for processing and storing. By providing your personal data to us, you
agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are
taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such
information can be intercepted. We cannot guarantee the security of data that you choose to send us
electronically, Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this
Privacy Policy and in the circumstances detailed below:
(iv) In the event that we sell any or all of our business to the buyer.
(v) Where we are legally required by law to disclose your personal information.
(vi) To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean
that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy
policy before sending them any personal data.
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we
hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred
by us in providing you with the information.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at
Unit 4
212-218 Upper Newtownards Road